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Our customer service team is available from 8:00 am until 5:30pm UK time Monday – Friday. Get in touch with them or read our collection of FAQs to find an answer to your question.

Contact Us

Please read FAQs on the left hand side of the page. If you still have questions click on the link below to contact our Customer Service team.

Our team of dedicated customer service and technical support representatives is available from 8:00 am until 5:30pm UK time Monday – Friday.

Contact Us

FAQs

How do I find my access code?

You will find your access code printed on the inside cover of your book or booklet.

How do I activate my access code?

To activate your access code ensure that you have:

- An active email account.

- An internet browser installed on your computer.

- Your code for example:
OM3216669561909. You will find your access code on the inside cover of your booklet.

Follow the below instructions:

1. Go to the course website.

2. Click on “Activate Code”.

3. Enter your access code.

4. If you do not have an account, enter your details and click on “Continue”. You will then be able to log in.

5. If you already have an account, click on “Log in” and enter your existing login details. On the next screen you will be able to edit your details if you wish to do so.

How long will my subscription last for?

If you are a teacher, your subscription will last for 4 years from the day you activated your code.

If you are a student your subscription will last for 2 years from the day you activated your code.

For further information please check the email you received when you activated your code.

How do I log into my account?

After activating your code you will be able to log into your account by following the below instructions:

1. Go to your Resource Centre

2. Click on “Log in”.

3. Enter your username and password.

4. Click on “Next”.

5. You will then be able to access your resources.

I have forgotten my username or password, what can I do?

If you have forgotten your password please follow the instructions below to request this:

1. Click “Log in” on the course website.

2. Click on “Forgot your username or password?”

3. Enter your username and your email address.

4. You will then receive an email with instructions to reset your password.

If you have forgotten your username please contact us.

System Requirements

Windows 7, 8, 8.1, 10: CPU Speed (equivalent): Any 2GHz dual core processor.
Browser: IE9, 10, 11 / Firefox / Chrome.

Apple Macintosh OS 10.7, 10.8, 10.9, 10.10, 10.11: CPU Speed (equivalent): Any 2GHz dual core processor.
Browser: Safari 6, 7, 8, 9.

RAM: 1GB (32-bit), 2GB (64-bit), Display: 1024 x 768 pixels, 32-bit colour, Audio sound card.

Desktop system requirements for Digital Student’s Book, Online Workbook and Teacher’s Presentation Kit.

Windows 7 & 8, 8.1, 10: CPU Speed (equivalent): Any 2GHz dual core processor.
Browser: IE10, 11 / Firefox / Chrome* / Opera (*Chrome recommended).

Apple Macintosh OS 10.7, 10.8, 10.9, 10.10, 10.11: CPU Speed (equivalent): Any 2GHz dual core processor.
Browser: Safari 7, 8, 9.

RAM: 1GB (32-bit), 2GB (64-bit), Display: 1024 x 768 pixels, 32-bit colour, Audio sound card.

Mobile system requirements for Digital Student’s Book.

Android: Dual core 1GHz or better, 1GB RAM, 8GB internal storage with Android 4.1, 4.2, 4.3, 4.4, 5.
iOS: iPad 2, 3, 4 with iOS 7, 8, 9.

Minimum resolution: 1024x768.

Internet connection required on first use.